Q: When will my order ship?
A: All orders are packed with love and sent out within 1–3 business days. You'll get a shipping confirmation email with a tracking number once your order’s on the move. If it is a pre-order item, details are provided in the specific product description.

Q: How much is shipping?
A: Shipping is calculated at checkout based on your location and order size. We always aim to keep it affordable and fast. Free shipping is available for orders Australian $200+ and for NZ orders $250+

Q: Do you ship internationally?
A: Yes! Currently only to New Zealand.

Q: I put the wrong address! Can I fix it?
A: We allow time for you to edit your order, it happens to the best of us. Or email us ASAP at hello@shortandsweetercollective.com. However, once it’s out the door, we can’t redirect it, sorry!

Q: Can I return my order?
A: We offer store credit only for returns (unless your item is faulty, see below). You have 30 days from receiving your order to let us know. Items must be in original, unworn condition with tags still attached. Return postage is at your cost. See our returns policy for more information.

Q: What if my item is damaged or faulty?
A: Oh no! Please email us with photos at hello@shortandsweetercollective.com within 7 days of receiving it, and we’ll sort it with a full refund or replacement.

Q: Can I return a sale item?
A: Nope, sorry. All sale items are final sale and can’t be returned or refunded.

Q: Can I swap sizes?
A: Totally! If the size isn’t quite right, you can request an exchange for a different size (stock depending). The quickest process would be to return your original item and create a new order for the correct size. Return postage is at your cost.

Q: How do I know what size to order?
A: Head to our Complete Comfort Guide page, it’s detailed, visual, and super helpful! Still unsure? DM or email us for tailored advice.

Q: Are you expanding your size range?
A: Absolutely. Since we have just started Short & Sweeter Collective we only selected a small range. As we grow we DEFINITELY want to offer more sizes. To help us, please contact us so we know exactly what you need.

Q: Do you offer unisex or gender-neutral styles?
A: Absolutely. Most of our pieces are designed to be worn by anyone, however they identify. We include fit tips on each product page too. Collections are categorised to be as user friendly as possible so please browse all sections.

Q: How can I earn and redeem Sweet Perks points?
A: Click the 'Rewards' button in the bottom left corner of your screen and soak up all the information there. To be able to earn and redeem points, you must create an account with us.

Q: What are the TikTok Giveaway finer details?

Promoter:

This giveaway is run by Short & Sweeter Collective (SSC) in collaboration with Teagan Barrett (@troseee).

Platform Disclaimer:

This promotion is in no way sponsored, endorsed, administered by, or associated with TikTok.

Giveaway Period
The giveaway opens at 9:00am AEDT on 20/02/2026 and closes at 5:00pm AEDT on 24/02/2026.

Entries received outside this period will not be valid.

Prize
One (1) winner will receive the following collection:

• 1 x Touched Out (adult hat)
• 1 x Ask the Missus (adult hat)
• 1 x Coffee Run (adult hat)
• 1 x Babyccino Run (kids hat)

Prize details:

• Total prize awarded to one (1) winner only
• Styles and colours are as advertised and cannot be exchanged
• Prize is not transferable or redeemable for cash

How to Enter
To enter, participants must during the giveaway period:

1. Follow @troseee on TikTok
2. Follow @shortandsweeterco on TikTok
3. Like the giveaway post
4. Comment on the giveaway post and tag at least one (1) friend
5. Repost the giveaway video

Unlimited entries permitted.

Each separate comment tagging a friend counts as one (1) entry.

No purchase is necessary to enter.
Eligibility

• Open to Australian residents only
• Entrants must be 18 years or older
• Employees of Short & Sweeter Collective and their immediate family members are not eligible to enter

Winner Selection & Notification

• One (1) winner will be selected at random using a random generator by Short & Sweeter Collective
• The winner will be announced via @troseee’s TikTok account within 48 hours of the giveaway closing
• The winner will also be contacted via TikTok direct message
• The winner must respond within 72 hours of notification or a new winner may be selected

Prize Delivery

• The prize will be shipped by Short & Sweeter Collective to an Australian address only
• The winner is responsible for providing accurate shipping details
• SSC is not responsible for lost, stolen, or delayed parcels once dispatched

Marketing & Publicity
By entering, participants agree that:

• Their TikTok username may be publicly announced as the winner
• SSC may repost giveaway entries or winner content for promotional purposes

General Conditions

• SSC reserves the right to disqualify any entrant who does not comply with these Terms & Conditions
• SSC reserves the right to cancel, modify, or suspend the giveaway if required due to unforeseen circumstances
• This promotion is governed by the laws of Australia

By entering this giveaway, participants agree to these Terms & Conditions.

Q: Do you offer wholesale or bulk orders?
A: Not at the moment, but it’s something we’re exploring. Shoot us a message if you’re keen, and we’ll see what we can do!

Q: I’m obsessed. Can I collab with you?
A: We love that energy. Apply on our Collabs page or DM with your idea, we're always open to cool opportunities and creator partnerships.

Q: How can I contact you?
A: Email us at hello@shortandsweetercollective.com or DM us on Instagram. We aim to reply within 1–2 business days. There is also a chat box on our website.